1. Scope of service

The Provider supplies hosted access to Primavera P6 and the related infrastructure and services described in the applicable order. This may include Primavera P6 Professional, remote desktop, server infrastructure, database access, account administration, and technical configuration.

The exact package, user count, fees, software licences, term, and additional services are determined by the quotation, order, private payment page, invoice, subscription, or service description.

Unless expressly agreed in writing, the service does not include project management, scheduling, Primavera consulting, training, data entry, schedule analysis, customization, integration development, or business-process consulting.

2. Contract process and provisioning

The private payment page presents the agreed net order items. Stripe collects billing and tax information, calculates applicable tax, provides the available payment methods, and issues the payment documentation.

The Provider is not required to begin licence purchasing, setup, or provisioning until full payment has been received in cleared funds and all information reasonably required from the Customer has been supplied.

Where an order includes a third-party licence, the Provider verifies and places the licence order after cleared payment. Provisioning begins after the vendor or authorized reseller has accepted or fulfilled that order. Any stated delivery time is an estimate unless expressly guaranteed in writing.

If the Provider cannot procure an expressly ordered licence before committing the relevant funds, the Provider will inform the Customer and refund the uncommitted licence amount. This does not apply after the licence has been ordered, registered, activated, or otherwise committed, except where mandatory law requires otherwise.

3. User accounts

The service is limited to the users included in the order. Each authorized user must use an individual account. Credentials must not be shared with unauthorized persons.

Additional users may require additional hosting fees, software licences, or both. The Customer is responsible for activity performed through its accounts and for limiting access to authorized persons.

4. Software licensing

Primavera P6, Microsoft software, and other third-party software remain subject to their owners’ licence terms. Licences arranged or supplied by the Provider remain subject to vendor restrictions, renewal rules, and policies.

Licence fees are separate from hosting fees unless the order expressly states otherwise. The Customer must provide information needed to obtain, register, assign, or activate a licence.

The Provider does not guarantee transfer, reassignment, renewal, availability, or a particular permitted use unless confirmed by the vendor or authorized reseller. The Provider is not responsible for vendor changes to pricing, terms, availability, support, transfer rights, or policy. Additional licences required by usage, user count, configuration, or vendor rules are charged to the Customer.

5. Advance payment for software licences

Software licence fees are payable in full in advance. The Provider may rely on the Customer’s order, express licence-order authorization, and cleared payment when placing a binding order with a vendor or authorized reseller.

Once a licence has been ordered, registered, activated, or otherwise committed for the Customer, the related fee is non-cancellable and non-refundable except where mandatory law requires otherwise.

6. Customer responsibilities

The Customer is responsible for:

• lawful use of the service and compliance with third-party licence terms;
• restricting access to authorized users and protecting all credentials;
• the accuracy, legality, integrity, and suitability of Customer data;
• maintaining independent copies of business-critical information;
• promptly reporting suspected unauthorized access or security incidents; and
• ensuring that its users comply with these Terms.

The service must not be used for unlawful activity, cryptocurrency mining, unauthorized security testing, malware distribution, excessive automated workloads, denial-of-service activity, or activity that materially harms the infrastructure or other users.

7. Availability and maintenance

The Provider uses commercially reasonable efforts to make the service available. Unless a separate written service-level agreement states otherwise, no specific uptime, uninterrupted availability, response time, or performance is guaranteed.

Maintenance, technical issues, software or network failures, security incidents, updates, third-party outages, internet connectivity, vendor actions, and circumstances outside the Provider’s reasonable control may cause temporary unavailability. The Provider may carry out maintenance, migrations, upgrades, and security actions when reasonably necessary.

8. Fees, taxes, and payment

The Customer must pay the fees shown in the applicable order. Recurring hosting fees are payable monthly in advance unless stated otherwise. Setup fees, licence fees, and third-party charges may be payable before the related work or order begins.

Prices are net and exclude VAT and other applicable taxes unless expressly stated otherwise. Stripe determines and displays the final payable total based on the billing and tax information supplied by the Customer.

The Provider may suspend or delay provisioning until all amounts due are received. Recurring fees may be adjusted on at least 30 days’ notice. If the Customer rejects an increase, it may terminate the affected recurring service in accordance with the cancellation provisions.

9. Minimum term and cancellation

Unless the order states otherwise, the initial minimum hosting term is three months. It then continues monthly and may be cancelled with one month’s notice to the end of the applicable billing period.

Amounts already paid are not refundable except where mandatory law requires otherwise. Setup fees, committed licence fees, and committed third-party costs are non-refundable. Cancelling hosting does not cancel, transfer, reverse, or refund third-party licences. Charges remain due through the effective termination date.

10. Suspension

The Provider may reasonably suspend or restrict access for non-payment, suspected unauthorized access, security concerns, unlawful or prohibited activity, licence violations, abusive resource use, breach of these Terms, binding authority or supplier requirements, or technical circumstances creating a material risk. Suspension does not release outstanding payment obligations.

11. Termination for breach

The Provider may terminate the service for a material breach not remedied within a reasonable period after notice. Immediate suspension or termination is permitted where continued service would create material legal, licensing, regulatory, security, operational, or financial risk.

The Customer remains responsible for fees and charges incurred through the termination date.

12. Customer data after termination

The Customer must retrieve data it wishes to retain before termination or during any expressly offered retrieval period. Unless otherwise agreed, the Provider may permanently delete Customer data 30 days after termination.

After that period, the Provider has no duty to retain, recover, restore, or provide the data. Extraction, conversion, migration, export, or transfer assistance may be charged separately.

13. Third-party services

The service may depend on software vendors, infrastructure providers, internet and telecommunications providers, data centers, cloud providers, and other suppliers. To the extent outside the Provider’s reasonable control, the Provider is not responsible for their failures, interruptions, delays, restrictions, licensing decisions, price changes, or availability changes.

14. No guarantee of suitability

The Customer determines whether the service is suitable for its requirements. To the extent permitted by law, the service is provided on an “as available” basis.

The Provider does not guarantee uninterrupted or error-free operation, compatibility with every system or workflow, a particular business or scheduling result, or continued vendor support for a version or configuration.

15. Limitation of liability

Nothing in these Terms limits liability that cannot legally be limited, including liability for intent, gross negligence where applicable, or injury to life, body, or health, and liability under mandatory product-liability law.

For ordinary negligence, the Provider is liable only for breach of an essential contractual obligation and only for the foreseeable damage typical for the contract. Subject to mandatory law, aggregate liability is limited to recurring hosting fees paid during the three months preceding the event, or the shorter actual service period.

To the extent permitted by law, the Provider is not liable for indirect or consequential loss, lost profit or revenue, lost contracts or opportunity, goodwill loss, business interruption, decisions based on Primavera data, incorrect Customer data, third-party systems or vendor decisions, unauthorized credential use not caused by the Provider, or circumstances outside reasonable control.

16. Customer indemnification

To the extent permitted by law, the Customer indemnifies the Provider against third-party claims, losses, penalties, costs, and expenses caused by unlawful Customer use, infringement by Customer-supplied data, unauthorized account sharing, Customer-caused licence violations, breach of these Terms, or Customer instructions that cause a third-party or legal breach.

17. Security

The Provider may implement technical and organizational security measures, but no internet-connected system can be guaranteed completely secure.

The Provider may reasonably change credentials, access methods, firewall or network settings, security controls, permissions, or technical configurations to protect the service. The Customer must cooperate with reasonable security requirements.

18. Data protection

Each party must comply with applicable data-protection law. Where the Provider processes personal data on the Customer’s behalf, the parties will enter into a data processing agreement where legally required.

The Customer is responsible for a lawful basis for data uploaded to the service and for required information to its users and data subjects. The Customer must not upload personal data before any legally required data processing agreement is in place.

19. Confidentiality

Each party must protect non-public commercial, technical, financial, and business information received from the other. This does not cover information that is lawfully public, previously known, lawfully received from another source, independently developed, or required to be disclosed by law or binding authority.

20. Force majeure

The Provider is not liable for delay or failure caused by circumstances outside reasonable control, including internet or data-center failures, cyberattacks, power or telecommunications failures, natural disasters, governmental action, war, civil disturbance, strikes, supplier failures, or widespread software and infrastructure incidents.

21. Changes to the service

The Provider may make reasonable technical, operational, infrastructure, security, licensing, or configuration changes. Where reasonably possible, advance notice will be given for a material change to core functionality. Infrastructure, suppliers, software versions, and technical components may be replaced while preserving the essential nature of the purchased service.

22. Changes to these Terms

The Provider may update these Terms where reasonably necessary for legal, regulatory, security, operational, technical, licensing, or commercial reasons. Material changes affecting an existing paid service will be communicated in advance where required by law. Continued use after a validly notified effective date constitutes acceptance only where legally permitted.

23. Assignment

The Customer may not assign its rights or obligations without prior written consent. The Provider may transfer rights and obligations to an affiliate, successor, purchaser, or acquirer in connection with a restructuring, merger, acquisition, or transfer of the relevant business.

24. Entire agreement and order of precedence

These Terms, the applicable quotation, private payment page, order, invoice, service description, and expressly agreed written amendments form the agreement. Customer terms apply only if expressly accepted in writing. A specific written quotation or order accepted by both parties prevails over these Terms for the relevant conflict.

25. Severability

If a provision is invalid or unenforceable, the remaining provisions remain effective to the extent permitted by law. The statutory rules apply in place of the invalid provision; where legally permissible, the parties will agree a valid provision closest to its commercial purpose.

26. Governing law and jurisdiction

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Where legally permissible, exclusive jurisdiction is at the Provider’s registered place of business. Mandatory jurisdiction rules remain unaffected.